// SAFE PLAY COMMITMENT
Gaming on jom91 is meant to be fun — a bit of excitement watching the Malaysia Super League, a few spins on your favourite slot, some live blackjack after work. When it stops being fun, that's when it becomes a problem, and that's exactly when jom91 steps in.
This page outlines everything jom91 offers to help you — and the people around you — keep gambling in its proper place: entertainment, not a financial strategy, not an escape.
// PLAYER PROTECTION TOOLS
These tools are built into every jom91 account. No need to contact support — set them yourself from your account dashboard, any time.
Set a maximum amount you can deposit in a 24-hour, 7-day, or 30-day period. Limits take effect immediately when reduced. Increases require a 24-hour cooling-off period before activation.
Cap the total amount you can lose within a set period. Once your loss limit is reached, no further wagers can be placed until the period resets or a new lower limit takes effect.
Set a reminder to alert you after you've been logged in and playing for a defined period — 30 minutes, 1 hour, 2 hours. When the reminder fires, jom91 shows a clear on-screen notification with your session duration and net result.
Take a break from jom91 for 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account remains active but wagers cannot be placed. Funds remain safe and withdrawable.
A permanent or long-term break option for members who feel they need a serious step back. Self-exclusion periods start at 6 months and can extend to 5 years or permanently. Cannot be reversed during the elected period.
Enable reality check notifications that display your session length and net win/loss at intervals of your choosing. Helps you stay grounded and make informed decisions about whether to continue playing.
// ACCOUNT LIMITS
These are the standard limits applied to all jom91 accounts. You can set tighter personal limits at any time — but never looser than these defaults.
All limits are enforced in Malaysian Ringgit (MYR). Members may request tighter personal limits at any time via the account settings panel.
// HOW TO SELF-EXCLUDE
Access your account dashboard via the jom91 Login page. Ensure you are logged in as the account holder requesting exclusion.
From your account dashboard, select "My Account" → "Responsible Gaming" → "Self-Exclusion".
Choose from 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Read the confirmation details carefully before proceeding.
Self-exclusion takes effect immediately upon confirmation. You will receive a confirmation email. Withdrawing any remaining account balance is still permitted during exclusion.
// KNOW THE SIGNS
Problem gambling does not always look obvious — even to the person experiencing it. These are warning signs that gambling may have crossed from entertainment into something more concerning.
You are spending more money on gambling than you originally planned or budgeted for.
You find yourself gambling to recover losses from a previous session ("chasing losses").
Gambling is making you feel anxious, irritable, or depressed — especially when you are not playing.
You are lying to family or friends in Kuala Lumpur, Penang, Johor Bahru, or elsewhere about how much you gamble or how much you've lost.
Gambling is causing financial stress — borrowing money, using bill money, or taking personal loans to fund wagers.
You have tried to stop or cut down gambling before but found it difficult to follow through.
Work, family relationships, or social life are suffering because of time or money spent on gambling.
You feel a compulsive need to gamble with increasingly large amounts of money to get the same level of excitement.
// SELF-ASSESSMENT
Answer these questions honestly. This is not a diagnostic tool — it is a personal prompt to help you reflect on your gambling habits. No data is stored or submitted.
If any of your answers pointed to a pattern you are uncomfortable with, we encourage you to speak to the jom91 support team about setting limits or initiating a self-exclusion period. Taking action early makes a real difference.
// OUR COMMITMENT
jom91 operates under an international gaming authority licence that requires strict adherence to responsible gaming standards. These are not voluntary gestures — they are licence conditions we take seriously. Here is what that looks like in practice.
Every new account on jom91 goes through identity and age verification before any withdrawal is processed. The 21+ requirement is not a soft guideline — accounts that fail age verification are closed and deposits returned. We also monitor account activity for patterns associated with problem gambling: rapid session escalation, loss-chasing behaviour, and unusually large wager spikes relative to deposit history.
When our responsible gaming team identifies a member at risk, they reach out proactively — through the account's registered email or live chat — to check in and, where appropriate, suggest limit adjustments or a cooling-off period. Members are never pressured to continue playing.
jom91 does not send promotional offers to members who are in a cooling-off period or self-exclusion. Marketing suppression is automatic and immediate upon activation of any responsible gaming tool.
We review our responsible gaming framework annually and update tools and policies in line with best practices recommended by international gaming authorities and problem gambling research bodies.
// GOLDEN RULES OF SAFE PLAY
Gamble with money you can afford to lose. Never use rent, bill money, or borrowed funds.
Set a time limit before you start. Decide how long you will play and stick to it.
Treat gambling as entertainment, not income. The house always has an edge — that is a mathematical certainty.
Never gamble when emotional. Stress, anger, grief, or intoxication impairs judgement and escalates losses.
Walk away after a win. Chasing a bigger win after a good session is one of the most common paths to significant loss.
Balance gambling with other activities. Football, gaming, and casino nights are more enjoyable when they are one part of a varied life, not the main focus.
// NEED HELP?
Our 24/7 live chat support team can activate self-exclusion, adjust your limits, or simply talk you through your options. Available directly on the jom91 platform — no waiting, no forms.
For formal self-exclusion requests, account closures, or limit changes via email, write to: [email protected]. Requests are actioned within one business day.
jom91 operates under an international gaming authority licence. Our licence authority maintains a responsible gaming framework and independent dispute resolution processes for members who require escalation beyond jom91's internal team.
Problem gambling is a recognised condition. Professional counsellors and support groups are available across Malaysia — in Kuala Lumpur, Penang, Johor Bahru, and other major cities. Reaching out to a professional is a sign of strength, not weakness.
// PLAY SMART
The best gaming sessions are the ones you walk away from feeling good. Set your limits, play within them, and enjoy everything jom91 has to offer — from live sportsbook action to over 1,000 casino titles, all in MYR.
21+ Gambling is strictly for adults. If you feel your gambling is becoming a problem, please use the self-exclusion tool or contact our support team immediately.